Dear Tweeters,
Brunton, a company that has existed for over 100 years, sold binoculars to me in 2004 with a lifetime warranty. Now the company refuses to honor it. Their representative said something like, "Oh, people abused that warranty. We changed that warranty. Now we offer a one-year warranty. We don't make binoculars any more. We wouldn't be able to fix them." He also refused to consider refunding the purchase price.
When I was shopping for the binoculars back in 2004, I had Swarovski, Nikon, Zeiss, and other top brands in my hand. I liked the Bruntons best, but a little voice kept telling me, "Don't trust these Brunton people, they are newcomers in the binocular market." I should have listened to that voice.
Have other Tweeters ever faced such a situation, when a company sells something with a warranty, then reneges on it? How outrageous!
Yours truly,
Gary Bletsch

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