you could take them to small claims court if you still have the paperwork
saying "lifetime warranty". it would easily cost them more in reputation
and legal time/money than just sending them to someone else to fix...

00 caren
ParkGallery.org
george davis creek, north fork


On Wed, Jan 2, 2019 at 9:35 AM Gary Bletsch <garybletsch at yahoo.com> wrote:


> Dear Tweeters,

>

> Brunton, a company that has existed for over 100 years, sold binoculars to

> me in 2004 with a lifetime warranty. Now the company refuses to honor it.

> Their representative said something like, "Oh, people abused that warranty.

> We changed that warranty. Now we offer a one-year warranty. We don't make

> binoculars any more. We wouldn't be able to fix them." He also refused to

> consider refunding the purchase price.

>

> When I was shopping for the binoculars back in 2004, I had Swarovski,

> Nikon, Zeiss, and other top brands in my hand. I liked the Bruntons best,

> but a little voice kept telling me, "Don't trust these Brunton people, they

> are newcomers in the binocular market." I should have listened to that

> voice.

>

> Have other Tweeters ever faced such a situation, when a company sells

> something with a warranty, then reneges on it? How outrageous!

>

> Yours truly,

>

> Gary Bletsch

>

>

> _______________________________________________

> Tweeters mailing list

> Tweeters at u.washington.edu

> http://mailman11.u.washington.edu/mailman/listinfo/tweeters

>

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