I had the opposite experience with Nikon. When I bought their binoculars,
they had a lifetime warranty. Years later, despite no longer issuing
life-time warranties, when the binoculars needed minor repair, Nikon
honored their warranty by replacing the binoculars with a superior model!
It did help that I initially bought the binoculars from a camera store
rather than over the Internet; the store, National Camera Exchange in
Minneapolis, helped with my brief negotiation with Nikon. Dan Tallman.
On Wed, Jan 2, 2019 at 11:35 AM Gary Bletsch <
garybletsch at yahoo.com> wrote:
>
Dear Tweeters,
>
>
Brunton, a company that has existed for over 100 years, sold binoculars to
>
me in 2004 with a lifetime warranty. Now the company refuses to honor it.
>
Their representative said something like, "Oh, people abused that warranty.
>
We changed that warranty. Now we offer a one-year warranty. We don't make
>
binoculars any more. We wouldn't be able to fix them." He also refused to
>
consider refunding the purchase price.
>
>
When I was shopping for the binoculars back in 2004, I had Swarovski,
>
Nikon, Zeiss, and other top brands in my hand. I liked the Bruntons best,
>
but a little voice kept telling me, "Don't trust these Brunton people, they
>
are newcomers in the binocular market." I should have listened to that
>
voice.
>
>
Have other Tweeters ever faced such a situation, when a company sells
>
something with a warranty, then reneges on it? How outrageous!
>
>
Yours truly,
>
>
Gary Bletsch
>
>
>
_______________________________________________
>
Tweeters mailing list
>
Tweeters at u.washington.edu
>
http://mailman11.u.washington.edu/mailman/listinfo/tweeters
>
--
Dan or Erika Tallman
Northfield, Minnesota
danerika at gmail.com
http://dantallmansbirdblog.blogspot.com
".... the best shod travel with wet feet...Beware of all enterprises that
require new clothes ...."-;H. D. Thoreau
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