Subject: [Tweeters] Zeiss customer service - the other side of the coin
Date: Mon Feb 17 12:38:16 PST 2020
From: Jim Forrester - jimf at cogenix.com

It was a little surprising to read crazydave65's description of poor Zeiss customer service. That's unfortunate, as ours was top notch! My wife purchased a pair of mid-range Zeiss 8x40 binoculars in 2003 for around $800, and went on dozens of international and domestic trips with them. The optics were always excellent, but the body basically melted from bug repellent, sweat, and whatever else. We sent these binoculars to Zeiss customer service last month to see if they could repair the body. They wrote back to inform us that the binoculars could not be repaired, but, because they had a lifetime warranty, they could replace them with a new pair of Conquest HD 10x42 binoculars with full warranty at no cost to us! We received the new Conquest HDs last week, and they're excellent - not top-of-the-line, but at $1000 street price, they're more expensive than the ones we bought all those years ago.
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