My three experiences with Zeiss customer service have been terrific. Twice in the past I called technical support for minor service for my Victory SF 10x42s (worn eyecups). Both times, I reached a Zeiss rep immediately, who promptly sent replacements, the second time an upgrade.

Recently something "went bad" (technical term). Again I reached tech support (Bill Graham) right away. Bill asked if something in particular had happened to the bins but I could only claim general hard use. He advised me to send them to their Kentucky location for assessment, sent me a shipping label, and offered to ship me loaner bins as soon as they received mine.

I then remembered that Seattle Audubon is a Zeiss dealer and took my binoculars there. Melissa said they would ship to Zeiss and oversee the order, and meanwhile she loaned me a pair of Swarovski 10x42s.

Today, only a few days after Zeiss received my bins, David from Seattle Audubon forwarded me their assessment: my bins must be shipped to Germany for repair (6-12 weeks), under warranty. Again Zeiss offered me a loaner. However, wonderful Audubon is allowing me to continue to use their Swarovskis (thanks, David and Melissa!). I couldn't be happier with the swift, super support I've received from both Zeiss and Sea Audubon.

Patti Loesche
Seattle



> On Feb 17, 2020, at 9:52 AM, crazydave65 <crazydave65 at inbox.com> wrote:

>

> I remember the first time I looked thru a disco from the old perch at sno falls. Wow! What great glass!

>

> Recently I have had to deal with zeiss customer service. Wow! Boy do they suck!

>

> Should you decide to take the plunge and throw decent bucks out for optics please be certain to include customer service in the decision making process when you make your choice. Then include a zero or negative number in the Ziess column.

>

> My own story is long and boring and I see from a quick net search it is by no means unusual. Forewarned is forarmed.

>

> Regards,

>

> T

>

>

> Crazydave 6 5 at inbox daught com

>

>

>

>

> Sent from my Verizon, Samsung Galaxy smartphone

>

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