Hi all -
A couple years back, I reported on how Leica took a year to replace my scope when I sent it in -; pretty miserable service, and I'm glad recent reports here seem to show Leica has improved.
But today a much different story.
In March, I broke my Zeiss binocs -; the hinge broke and I had 2 monoculars. I emailed Zeiss and they said 'send them in, we'll replace'
...Then Covid hit, and I didn't want to go near a Post Office.
...Then I forgot [having an old pair of binocs made it less urgent]
...Finally, I took action.
On Saturday June 27, I mailed my binocs to Zeiss.
Today, July 2 , 5 days later, a new pair of replacement binocs appeared at my door.

Five days from mailing to receiving the replacement -; that's pretty astounding. I just transit to and from Kentucky would have to have taken most of that time.

So, 5 stars for Zeiss repair services.


Matt Bartels
Seattle, WA