Subject: [Tweeters] Binoc repair service - Zeiss [a good report!!]
Date: Thu Jul 2 16:10:52 PDT 2020
From: Steve Loitz - steveloitz at gmail.com

Good to hear. My experience with Zeiss warranty service was similarly
positive and prompt (roughly 1 week), on par with Nikon's excellent and
prompt warranty service.

Steve Loitz
Ellensburg

On Thu, Jul 2, 2020 at 2:51 PM Matt Bartels <mattxyz at earthlink.net> wrote:


> Hi all -

> A couple years back, I reported on how Leica took a year to replace my

> scope when I sent it in -; pretty miserable service, and I'm glad recent

> reports here seem to show Leica has improved.

> But today a much different story.

> In March, I broke my Zeiss binocs -; the hinge broke and I had 2

> monoculars. I emailed Zeiss and they said 'send them in, we'll replace'

> ...Then Covid hit, and I didn't want to go near a Post Office.

> ...Then I forgot [having an old pair of binocs made it less urgent]

> ...Finally, I took action.

> On Saturday June 27, I mailed my binocs to Zeiss.

> Today, July 2 , 5 days later, a new pair of replacement binocs appeared at

> my door.

>

> Five days from mailing to receiving the replacement -; that's pretty

> astounding. I just transit to and from Kentucky would have to have taken

> most of that time.

>

> So, 5 stars for Zeiss repair services.

>

>

> Matt Bartels

> Seattle, WA

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>



--
Steve Loitz
Ellensburg, WA
steveloitz at gmail.com
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