Good to hear. My experience with Zeiss warranty service was similarly
positive and prompt (roughly 1 week), on par with Nikon's excellent and
prompt warranty service.
Steve Loitz
Ellensburg
On Thu, Jul 2, 2020 at 2:51 PM Matt Bartels <
mattxyz at earthlink.net> wrote:
>
Hi all -
>
A couple years back, I reported on how Leica took a year to replace my
>
scope when I sent it in -; pretty miserable service, and I'm glad recent
>
reports here seem to show Leica has improved.
>
But today a much different story.
>
In March, I broke my Zeiss binocs -; the hinge broke and I had 2
>
monoculars. I emailed Zeiss and they said 'send them in, we'll replace'
>
...Then Covid hit, and I didn't want to go near a Post Office.
>
...Then I forgot [having an old pair of binocs made it less urgent]
>
...Finally, I took action.
>
On Saturday June 27, I mailed my binocs to Zeiss.
>
Today, July 2 , 5 days later, a new pair of replacement binocs appeared at
>
my door.
>
>
Five days from mailing to receiving the replacement -; that's pretty
>
astounding. I just transit to and from Kentucky would have to have taken
>
most of that time.
>
>
So, 5 stars for Zeiss repair services.
>
>
>
Matt Bartels
>
Seattle, WA
>
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--
Steve Loitz
Ellensburg, WA
steveloitz at gmail.com
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