Hello Mike & Tweeters,



I joined the Canon CPS program though unsure of the specifics and how this applies to binoculars (may wish to investigate). I have used Canon CPS repair service several times with a full frame camera and handful of lenses mostly for routine maintenance and 2 repairs over 10 years. Once on a 1.4 version III teleconverter which had presented a malfunction. After 3 attempts they were unable to repair successfully thus I was sent a brand new one at no charge.

There are 3 CPS levels (silver, gold and platinum) worth looking into as various discounts apply depending on CPS contract. There's also free shipping overnight both ways with the Platinum that will absorb some of the costs and a max 30% discount on Canon's repair prices. My experience is solely with their cameras and lenses.



The work has been quite good however they are undoubtedly the most expensive of all the repair shops.



My repairs went to the Costa Mesa, California location.



Of recent, please take note of all service centers being closed except Newport News, VA for USA repairs.



https://www.usa.canon.com/internet/portal/us/home/support/canon-professional-services



If you do go with the Platinum, you may wish to search online for 10% promo on Canon CPS Platinum discounts by being a member of other photography web sites. They will ask for a membership # of that site you joined, that is all.



Anthony G.

Camano Island



From: Tweeters [mailto:tweeters-bounces at mailman11.u.washington.edu] On Behalf Of Mike Wagenbach
Sent: Friday, July 3, 2020 12:20 PM
To: tweeters at u.washington.edu
Subject: [Tweeters] Canon repair experience?



Since the subject of binocular service has come up, has anyone sent optics back to Canon for repair?



I have their 15 x 50 image-stabilized binocs, purchased at Captain's Nautical in 2001. I've been super-happy with them. Some time in the last year, I noticed that the image in the right barrel doesn't seem as sharp as the left. It's not my eye, because flipping them upside down moves the imperfection to the left eye. I don't remember dropping or banging them, but I suspect something has shifted out of alignment in the optics. I have been procrastinating about sending them for service since the problem is not extreme.

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